privacy policy
Draft. This policy will be reviewed before launch.
what this covers
This policy explains how Helios ("we") collects, uses and protects your personal data under the Personal Data Protection Act 2012 (PDPA).
what we collect
- Order details: name, email, phone number and delivery address.
- Enquiries: what you send through the contact form.
- Newsletter: your email address and when you subscribed.
- Basic, anonymous usage data, such as which pages are visited, to improve the site.
Payments are handled by HitPay. We never see or store your card details.
how we use it
We use your data to process and deliver orders, reply to enquiries and, if you opt in, send news about collections. We don't sell your data.
We share it only with the services that help us do this: our payment provider (HitPay), our hosting provider (Cloudflare) and our delivery partner.
your choices
You can unsubscribe from emails at any time. You can ask to see, correct or delete the personal data we hold about you by emailing us. We'll reply within 30 days.
contact
Questions about privacy? Contact our Data Protection Officer through the contact page.